Phone and Email: Phone is handy because it is much easier to call up to clarify, have a chat about requirements and products, etc. However, for detailed information and prices, email is much better - people do not need to try and recall a whole telephone conversation.
Preferred contact method: for initial response to enquiry.
I am: If we know you are, for example, an OT, we can be much more technical and assume prior knowledge.
Hire, Buy or Service: Our range is different for each. We and our customers have been caught out when we'd assumed it was a "buy" enquiry and it was actually a "hire" enquiry.
Location and Source: So we can direct your enquiry to the most appropriate showroom or staff member to answer your enquiry promptly and knowledgeably.
Level of urgency for response/action: We will always endeavour to respond promptly, but there are times when it helps us to help you if we know the enquiry is urgent. For example, is someone about to come home from hospital and they're desperate for equipment so they can go home; perhaps Mum or Dad has had a fall and needs assistive equipment as soon as possible, or similar. It ensures we tailor our answer appropriately and in a timely fashion - for example, we will start looking at our delivery runs to see if we can accommodate an extra delivery if needed. If someone needs equipment urgently and we don't have it, we will recommend alternative products or suppliers.
Mandurah Mobility Products is our original "bricks and mortar" store and service centre, proudly owned and operated by Emprise Pty Ltd since 2005.
In 2010, as a result of growing stairlift sales, we created Emprise Stairlifts, to provide more focus for our stairlift and wheelchair lift offerings.
In 2011, we became a Western Australian sub-contractor for the Department of Veterans' Affairs Rehabilitation Appliance Program (DVA RAP).
In 2012 we leased our first warehouse, rapidly outgrowing it and moving into one twice the size less than a year later.
In recognition of our growing customer base throughout WA, we're currently rebranding our mobility business to Emprise Mobility. Our Perth showroom, opened in Bibra Lake in June 2016, was our first, significant step to introducing Emprise Mobility to Western Australia.
We became a registered NDIS Provider in 2017.
In December 2018, after a careful review of where we feel we can add the most value to the community, we decided to close our Emprise Stairlifts business and focus on Emprise Mobility. This part of our business continues to grow and we feel it warrants our full focus. We will continue to offer and grow our extensive range of mobility equipment, daily living aids and other assistive technology but will no longer sell and install stairlifts and platform lifts.
Since our beginnings with Mandurah Mobility products in 2005, our business has expanded to almost every corner of WA. Our customers, once only from the Mandurah/Peel area, are now all over Western Australia - from Kununurra to Esperance.
In 2020, we will retire the Mandurah Mobility Products name, rebranding the Mandurah store to Emprise Mobility. Needless to say, this has been a difficult decision to make given the length of our history with Mandurah Mobility Products. However, the two names are now causing our customers confusion. "Mandurah Mobility Products" will always be a very big part of who we are.