Phone and Email: Phone is handy because it is much easier to call up to clarify, have a chat about requirements and products, etc. However, for detailed information and prices, email is much better - people do not need to try and recall a whole telephone conversation.
Preferred contact method: for initial response to enquiry.
I am: If we know you are, for example, an OT, we can be much more technical and assume prior knowledge.
Hire, Buy or Service: Our range is different for each. We and our customers have been caught out when we'd assumed it was a "buy" enquiry and it was actually a "hire" enquiry.
Location and Source: So we can direct your enquiry to the most appropriate showroom or staff member to answer your enquiry promptly and knowledgeably.
Level of urgency for response/action: We will always endeavour to respond promptly, but there are times when it helps us to help you if we know the enquiry is urgent. For example, is someone about to come home from hospital and they're desperate for equipment so they can go home; perhaps Mum or Dad has had a fall and needs assistive equipment as soon as possible, or similar. It ensures we tailor our answer appropriately and in a timely fashion - for example, we will start looking at our delivery runs to see if we can accommodate an extra delivery if needed. If someone needs equipment urgently and we don't have it, we will recommend alternative products or suppliers.
Emprise Mobility and COVID-19 “High Caseload Environment”