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Why do we ask for this information?

  1. Phone and Email:  Phone is handy because it is much easier to call up to clarify, have a chat about requirements and products, etc.  However, for detailed information and prices, email is much better - people do not need to try and recall a whole telephone conversation.
  2. Preferred contact method: for initial response to enquiry.
  3. I am: If we know you are, for example, an OT, we can be much more technical and assume prior knowledge.
  4. Hire, Buy or Service:  Our range is different for each.  We and our customers have been caught out when we'd assumed it was a "buy" enquiry and it was actually a "hire" enquiry.
  5. Location and Source: So we can direct your enquiry to the most appropriate showroom or staff member to answer your enquiry promptly and knowledgeably.
  6. Level of urgency for response/action: We will always endeavour to respond promptly, but there are times when it helps us to help you if we know the enquiry is urgent. For example, is someone about to come home from hospital and they're desperate for equipment so they can go home; perhaps Mum or Dad has had a fall and needs assistive equipment as soon as possible, or similar.  It ensures we tailor our answer appropriately and in a timely fashion - for example, we will start looking at our delivery runs to see if we can accommodate an extra delivery if needed. If someone needs equipment urgently and we don't have it, we will recommend alternative products or suppliers.
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  • Products
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  • Service and Repairs
  • Help & Advice
    • Complaints & Feedback
    • Incident Management
  • Mobility Matters
  • About Us
    • About Us
    • Our Philosophy
    • Our Staff
    • Our Customers
    • Our History
    • Mandurah Mobility Products
    • Emprise Stairlifts
  • Contact

Mobility Matters

COVID-19 - High Caseload graphic
10 Feb

Emprise Mobility and COVID-19 “High Caseload Environment”

COVID-19 Coronavirus
Calendar app on tablet computer with planning of the week with appointments, events, tasks, and meeting. Hands holding device, time management concept, organization of working hours planner, schedule
10 Feb

Emprise Mobility showroom visits “by appointment”

COVID-19 Coronavirus
Online Consultation
10 Feb

Online Meetings Now Available

COVID-19 Coronavirus
Coffee and Cookie
10 Feb

Have a cuppa

COVID-19 Coronavirus
ATSA Independent Living Expo logo
19 Mar

ATSA Expos in Perth and Melbourne – postponed until October 2020

COVID-19 Coronavirus | Industry News
Emprise display at ATSA 2018
26 Feb

Emprise Mobility will be at ATSA 2020

Industry News

How can we help?

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1300 761 196
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We Have Two Large Showrooms - One In Perth (Bibra Lake) And One In Mandurah.
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