Emprise Mobility showroom visits “by appointment”

To enable us to by manage the number of people in our retail showrooms at one time (to help keep our customers and staff safe during the COVID-19 high caseload environment), Emprise Mobility is moving to “by appointment” in our showrooms.

To support this change, we are also strongly encouraging phone, email and video conference consultations.

Other than published, long weekend closures such as Easter, the showrooms will continue to open:

• Monday to Friday from 9am to 4pm
• Saturday between 9am and 12 noon

You can phone or email us to make an appointment to visit one of our showrooms or to schedule a telephone consultation (using the Phone and Contact buttons above). However, we recommend phoning as the most effective option.

Background to the changes:

Typically, in a showroom or in-home setting, we work closely with our customers.

• We spend substantial time with our customers.
• We work closely with our customers demonstrating and setting up equipment.
• There are regularly several people involved – our staff, the customer, a therapist and one or more family members or carers.
• A large percentage of our customers are those that have been identified as being at the greatest risk of poor outcomes from COVID-19.

Moving our engagement model in our showrooms to “by appointment” enables us to best manage how many people are in the showroom, to ensure equipment and surfaces are cleaned and sanitised between customers, and to give each customer our full focus.

By appointment visits to our showrooms, more detail

How many appointments at a time?

Each showroom will book a maximum of three appointments at a time.

• With our spacious showrooms, there will be ample space for good distancing.

I am immunocompromised; can I book the whole showroom?

If requested, we will book only one appointment in the showroom if an individual is immunocompromised.  We will minimise all interactions with staff.

How many people can be involved?

We know that the process of learning about, trialling and selecting appropriate products sometimes requires extra support – from a therapist, carer or family members.  To enable this while still protecting all concerned, we will limit the people associated with an appointment and ensure that only two are working together at a time; anyone else will be required to keep distant and only be involved (one on one) as needed.

Maximum people associated with a visit = 4 (1 staff member, 3 visitors)

• Our staff member.
• The customer.
• One family member or carer.
• One therapist.

However, only two people will be working together at a time.  For example:

• Our staff member and the customer.
• A therapist and a customer.
• Our staff member and a therapist.

When we have two or three bookings at a time, they are to be well distanced in the showroom.

What if I need to bring more people with me?

If you need to be accompanied by more people, please call us to discuss.  We will accommodate you if we can (e.g. by reducing the number of concurrent appointments or booking an appointment outside of normal hours).

How to make an appointment?

We recommend that you phone to make an appointment.  This is the best approach to share your requirements and to get a confirmed appointment time.

What if it is  urgent?

If you have an urgent need, please call and we will slot you in if we can, or try and make alternative arrangements (e.g. come to you).  We will make every effort to meet your needs.

What if I turn up without an appointment?

We respectfully advise that, should you visit one of our showrooms without an appointment, you might be denied entry.

We will try to accommodate you if we can but, if we are at capacity, we will ask you to wait outside or return later, with an appointment.

Keeping Our Staff Safe

If we are to visit you – part of our process to book a service, trial or pickup/delivery will include enquiring if the person we will be in contact with has or is suspected of having COVID-19 or is in Isolation.

As per Department of Health recommendations , if the individual we will be visiting is unwell and has or may have COVID-19 or is in Isolation, we will only visit if

• it is essential
• there is no alternative approach
• appropriate precautions can be taken, including appropriate use of Personal Protective Equipment (PPE) by both the individual and our staff member
• interaction can be minimised