Emprise Mobility Update – COVID-19 Lockdown 29 June thru 02 July 2021

COVID-19 - Help stop the spread.

Effective 12.01am Tuesday, 29 June 2021, Perth and Peel entered a 4-day COVID-19 Lockdown. Emprise Mobility will continue to deliver essential services and equipment to our customers during the lockdown.

To keep our customers, team, families and business associates safe, we’ve reinstituted the rigorous policies and procedures we built in March 2020.

Equipment Trials and Home Visits

We will postpone non-essential trials and visits until after the lockdown. (We will revisit this policy if the lockdown extends.)

If something just can’t wait, we will take every step to keep you safe while we assist you.

Showrooms

Our showrooms will remain open, for essential needs. As per the requirements of the lockdown, we are working to limit the opportunities to spread COVID-19 and are restricting our activities to essential services. If you can possibly postpone your visit until next week, we recommend postponing so that we minimise the number of “in person” contacts.

We know that there are things that can’t wait and we will both go out to customers and/or have them come in if something is urgent or the impact of waiting is significant.

We consider equipment required for palliative care or hospital discharge essential – please do not hesitate to contact or visit us for such needs.

For other needs, we recommend customers assess for themselves whether it is something that can be postponed until next week without causing significant impact.

We will continue to open 9am to 4pm, Monday to Friday and 9am to 12 noon on Saturday.

Phone and Video Conference Consultations

We will offer remote consultations by phone or video conference. Our sales team, OT team and Service team are just a phone call away.

Deliveries

We will continue deliveries, but our delivery team will employ rigorous hygiene and social distancing processes to keep people safe, including use of gloves and masks.  We will check with customers to determine if it is OK to postpone deliveries until next week without causing significant impact.

Hygiene, Sanitisation and Masks

All people entering our premises will be required to wash or sanitise their hands upon entry.

Staff and visitors will be required to wear masks unless they have a documented exemption.

All equipment, counters and vehicles will be thoroughly cleaned and sanitised on a regular basis

Contact Register

We will maintain a contact register (you can register either manually or using the SafeWA app)

You can find more information on these initiatives in early COVID-19 posts on our COVID-19 page.

Wrapping Up

Some of these processes and policies might seem a bit uncomfortable. We might not be able to visit you as soon as you’d like. It might take us a bit longer to serve you or to deliver your equipment. We might even need to turn you away if you visit our showroom without an appointment and we’ve too many people to meet social distancing requirements. We are committed to doing our very best to assist every customer while also keeping everyone safe. We thank you for your patience and understanding.

If you have questions or concerns about how Emprise Mobility can work with you during the lockdown, please do not hesitate to contact us.