Effective 12.01am Tuesday, 8 February, 2022, new high caseload environment COVDI-19 protocols were introduced across WA by the WA Government.
In keeping with our objective to keep our customers, team, families and business associates safe, our current COVID-19 policies and procedures for the high caseload environment follow:
Showrooms and Service Centre
By Appointment Only
Effective immediately, our showrooms and Service Centre will be “by appointment only”.
- Showrooms will continue to open 9am to 4pm, Monday to Friday and 9am to 12 noon on Saturday.
- The Service Centre will continue to open 9am to 4pm, Monday to Friday.
Please phone us to book an appointment. Appointments will be needed for all visits to our showrooms or Service Centre – sales, service, hire or trials.
- We will limit the number of concurrent appointments in each showroom, to help us manage social distancing.
When you book your appointment, please also share with us the products you are interested to see. This will help us to plan visits so we don’t have groups of people trying to see the same things at the same time (and, hence, making social distancing very difficult).
We respectfully advise that, should you visit our showroom without an appointment, you might be denied entry. We will accommodate you if we can, but not if it is outside our “COVID-19 high caseload environment” policies. This is protect both you and us – and those for whom we care.
Number and size of groups visiting our showrooms will be restricted.
To help us manage social distancing:
- We will book a maximum of three concurrent visits per showroom (and one at a time in our Service Centre).
- We will limit the number of visitors per group to 3.
- Upon request, we will book the entire showroom for one visitor/group – e.g. to minimise the risk to someone who is immunocompromised.
If you have a special requirement related to the number of people will attend with you or the need to book the showroom just for you, please let us know when you call. We will make every endeavour to meet your requirements.
We will make every effort to not book overlapping appointments for individuals or groups interested in the same products. If we feel we already have too many people in one area of the showroom, trying to see and try the same equipment, we will ask some to wait.
Further details on Showroom “by appointment” during the high caseload environment.
Equipment Trials and Home Visits
Trials and in-home visits will continue.
Social distancing and sanitisation (hands and equipment) will proceed as per our COVID-19 policies and processes.
All staff will wear masks throughout the trial/home visit.
We request that those we visit also wear a mask during the trial/home visit unless this poses a health or safety risk.
Unless urgent, we will not complete trials and in-home visits with individuals in isolation with confirmed or suspected COVID-19. If urgent (that is, cannot be delayed until confirmed clear or COVID-19 and out of isolation), our staff will wear full PPE and will require the client to wear a mask.
Phone and Video Conference Consultations
We offer remote consultations by phone or video conference. Our sales team, OT team and Service team are just a phone call away.
Please see our Online Meetings post for further information.
Deliveries
We will continue deliveries, but our delivery team will employ rigorous hygiene and social distancing processes to keep people safe, including use of gloves and masks.
We request that those to whom we are delivering equipment also wear a mask during the delivery/handover of equipment unless this poses a health or safety risk.
Unless urgent, we will not complete deliveries to individuals in isolation with confirmed or suspected COVID-19. If urgent (that is, cannot be delayed until confirmed clear or COVID-19 and out of isolation), our staff will wear full PPE and will require the client to wear a mask. To the degree possible, the deliveries will be contactless.
Hygiene, Sanitisation and Masks
All people entering our premises will be required to wash or sanitise their hands upon entry.
All equipment, counters and vehicles will be thoroughly cleaned and sanitised on a regular basis.
Staff and visitors will be required to wear masks unless they have a documented exemption.
Contact Register
We will maintain a contact register (you can register either manually or using the SafeWA or ServiceWA app).
Vaccinations
All our staff are double vaccinated and are getting boosters as they become eligible.
At this time, we do not require Proof of Vaccination from those visiting our showrooms. We will adhere to any Health Directive from the WA Government regarding the requirement for Proof of Vaccination.
Wrapping Up
Some of these processes and policies might seem a bit uncomfortable. We might not be able to visit you as soon as you’d like. It might take us a bit longer to serve you or to deliver your equipment. We might even need to turn you away if you visit our showroom without an appointment and we’ve too many people to meet social distancing requirements. We are committed to doing our very best to assist every customer while also keeping everyone safe. We thank you for your patience and understanding. If you have questions or concerns about how Emprise Mobility can work with you during the lockdown, please do not hesitate to contact us.
